Enhancements for online shopping
Online shopping has a number of faults and so can be enhanced in a number of ways in order to improve the experience for users, for example by making postage and returns free for customers. This is available from some retailers however, but not all of them, and some of those that do, have strict policies for returns, and so may not offer free returns.
Also, pictures paired with certain products can be improved to look more like the actual product, for example, reduce or increase the lighting so the colour matches the actual product. Online shopping could also be improved if it offered services such as live chat with customer services, or people that could help with purchases. This type of service is already available on some websites, but if it was available on more websites, online shopping would be a much stronger and more popular service than it already is.
Having live chat would benefit users as they won’t have to wait for an email reply, or have to phone in to customer services; all the would be required is a short wait in a queue, and then the customer can talk to and resolve any issues they may have incurred. This live chat service could also be used to ask professionals about certain products if the customer is unsure, for example if someone if interested in buying a computer, this ability would be extremely useful.
Online shopping has a number of faults and so can be enhanced in a number of ways in order to improve the experience for users, for example by making postage and returns free for customers. This is available from some retailers however, but not all of them, and some of those that do, have strict policies for returns, and so may not offer free returns.
Also, pictures paired with certain products can be improved to look more like the actual product, for example, reduce or increase the lighting so the colour matches the actual product. Online shopping could also be improved if it offered services such as live chat with customer services, or people that could help with purchases. This type of service is already available on some websites, but if it was available on more websites, online shopping would be a much stronger and more popular service than it already is.
Having live chat would benefit users as they won’t have to wait for an email reply, or have to phone in to customer services; all the would be required is a short wait in a queue, and then the customer can talk to and resolve any issues they may have incurred. This live chat service could also be used to ask professionals about certain products if the customer is unsure, for example if someone if interested in buying a computer, this ability would be extremely useful.
